Refund policy

Refund & Return Policy

At Banno Rani Sarees, we value our customers and strive to provide a smooth and reliable shopping experience. We offer a simple and transparent 3-Day Return & Refund Policy on eligible products.

Easy Returns – Simple & Transparent

We offer a 3-day return policy from the date of delivery. If you are not satisfied with your purchase, you may raise a return request within 3 days of receiving the order.

Please note that return requests raised after the 3-day return period will not be accepted.

Refunds will be processed only after the returned product is received and successfully passes our quality inspection.

📢 Important Sale & Offer Policy

For products purchased under special offers, discounts, combo deals, or sale campaigns, different return and exchange conditions may apply.

Sale / Offer Products

  • Products purchased under a Buy 2 Get 1 Free, Combo Offer, Clearance Sale, or similar promotional offer may be eligible for exchange only, subject to the specific offer terms.

  • Returns or refunds may not be available for such promotional orders unless the product received is damaged, defective, or incorrect.

  • Exchanges are permitted only for an eligible damaged, defective, or incorrect product.

  • Customers must share clear photos and an unedited/unbroken opening video of the package for verification.

  • Exchange requests must be raised within 24–48 hours of delivery.

Please carefully check the product and order details before placing your order.

How to Place a Return Request

  1. Return requests must be raised within 3 days from the date of delivery.

  2. Contact our customer care team through WhatsApp, phone, or email to initiate your return request.

  3. Please provide your Order ID, registered mobile number, and reason for return.

  4. For damaged, defective, or incorrect products, clear photographs and an unboxing video may be required.

  5. Once your return request is approved, our courier partner will arrange the return pickup.

  6. The returned product must be unused, unworn, unwashed, and in its original condition with all tags, packaging, and accessories intact.

  7. The refund process will begin only after the returned product reaches our warehouse and successfully passes the quality check.

Return Conditions

To be eligible for a return:

  • The product must be unused and unworn.

  • The product must not be washed, altered, or damaged after delivery.

  • Original tags, labels, packaging, and accessories must be intact.

  • The product must not have stains, perfume smell, makeup marks, or other signs of use.

  • The product must be returned in its original condition.

  • The return request must be raised within the applicable return period.

Banno Rani Sarees reserves the right to reject a return if the product does not meet the above conditions.

Refund Policy

Refunds will be processed only after the returned product reaches our warehouse and passes our quality inspection.

Prepaid Orders

For eligible prepaid orders:

  • The approved refund will be processed to the original payment method.

  • Refunds will generally be initiated within 3–5 business days after the product passes the quality check.

  • The actual time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

Cash on Delivery (COD) Orders

For eligible COD orders:

  • Refund instructions may be shared with you through WhatsApp, SMS, or email.

  • You may be asked to provide your bank account details or UPI ID for processing the refund.

  • Please ensure that the details provided are correct.

  • Once the refund is processed, the amount may take additional time to reflect depending on your bank or payment provider.

Note: Banno Rani Sarees will never ask you to share your UPI PIN, ATM PIN, CVV, password, or OTP for processing a refund.

Exchange Policy

Exchange may be offered in cases where:

  • You received a damaged product.

  • You received a defective product.

  • You received an incorrect product.

  • The product received is different from the product ordered.

Exchange requests for eligible issues must be raised within 24–48 hours of delivery.

Exchange is subject to product availability. If the same product is unavailable, an alternative resolution or eligible refund may be offered.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product:

  • Please do not use or wash the product.

  • Take clear photographs of the product and packaging.

  • Record an unedited opening/unboxing video of the package.

  • Contact us within 24–48 hours of delivery.

  • Keep the original packaging and product tags safely until the issue is resolved.

Our team will review the submitted information and determine the appropriate resolution.

Non-Returnable Products

Returns may not be accepted for:

  • Products that have been worn or used.

  • Products that have been washed or altered.

  • Products damaged due to customer handling.

  • Products without original tags or packaging.

  • Products with stains, perfume, makeup, or other signs of use.

  • Products returned after the applicable return period.

  • Products purchased under offers or promotions where No Return / Exchange Only terms are specifically mentioned.

  • Customized or specially made products, where applicable.

Cancellation Policy

Orders can be cancelled only before they are dispatched.

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Once the order has been dispatched, cancellation may no longer be possible.

For eligible prepaid cancellations, the refund will be initiated after the cancellation is approved. The amount may take 5–7 business days to reflect in the original payment method, depending on the payment provider.

Colour & Product Variation Disclaimer

We make every effort to display product colours and details as accurately as possible.

However, slight variations may occur due to:

  • Lighting conditions during photography

  • Camera and editing conditions

  • Different screen/display settings

  • Fabric texture and manufacturing variations

Minor variations in colour, print, embroidery, texture, measurements, or fabric appearance may not be considered a product defect.

Return Shipping

If the return or exchange is approved because you received a wrong, damaged, or defective product, Banno Rani Sarees will arrange the applicable return process.

For other return reasons, applicable shipping or handling charges may be deducted from the refund, where applicable and as communicated at the time of approval.

Important Note

Please inspect your order carefully upon delivery.

For damaged, defective, or incorrect products, customers are strongly advised to record a continuous and unedited unboxing video from the time the package is opened.

The unboxing video helps us verify the condition of the product and resolve claims quickly.

Banno Rani Sarees reserves the right to verify every return, refund, and exchange request before approving it.

Contact Us

For any questions regarding returns, refunds, cancellations, or exchanges, please contact us:

Banno Rani Sarees
Phone / WhatsApp: 7262965555
Customer Care: 7262965555
Address: Bhingar, AhilyaNagar, Maharashtra 414001

We appreciate your trust in Banno Rani Sarees and are committed to providing you with a smooth and satisfying shopping experience.