Return & Refund Policy

Return & Refund Policy

At Banno Rani Sarees, we value our customers and strive to provide a smooth and satisfactory shopping experience. We offer a simple and transparent 3-Day Return & Refund Policy on eligible products.

Easy Returns – Simple & Transparent

We offer a 3-day return window from the date of delivery. If you are not satisfied with your purchase, you can raise a return request within 3 days of receiving your order.

Please note that return requests raised after the 3-day period will not be accepted.

Refunds are processed only after the returned product reaches our warehouse and successfully passes our quality inspection.

Important Sale & Offer Policy

Different return and exchange conditions may apply to products purchased under special offers, discounts, combo deals, or promotional campaigns.

Sale / Combo / Promotional Products

  • Products purchased under Buy 2 Get 1 Free, Combo Offers, Clearance Sales, or other special promotions may be eligible for exchange only, depending on the offer terms.

  • Returns or refunds may not be available for such products unless the product received is damaged, defective, or incorrect.

  • Exchanges for eligible issues must be requested within 24–48 hours of delivery.

  • Customers may be required to provide clear product photographs and an unedited/unbroken unboxing video for verification.

Please review the product and offer terms carefully before placing your order.

How to Place a Return Request

  1. Return requests must be raised within 3 days from the date of delivery.

  2. Contact our customer support team through WhatsApp, phone, or email to initiate your request.

  3. Provide your Order ID, registered mobile number, and reason for return.

  4. For damaged, defective, or incorrect products, clear photographs and an unboxing video may be required.

  5. Once your return is approved, our courier partner may arrange a return pickup.

  6. The product must be returned unused, unworn, unwashed, and in its original condition.

  7. Original tags, labels, packaging, and accessories must be intact.

  8. The refund process will begin only after the returned product reaches our warehouse and passes our quality check.

Return Eligibility

To be eligible for a return:

  • The product must be unused and unworn.

  • The product must not have been washed, altered, or damaged after delivery.

  • All original tags and labels must be attached.

  • Original packaging and accessories must be included.

  • The product must not have stains, perfume smell, makeup marks, or other signs of use.

  • The return request must be raised within the applicable return period.

Banno Rani Sarees reserves the right to reject a return if the returned product does not meet these conditions.

Refund Policy

Refunds will be processed only after the returned product reaches our warehouse and passes the required quality inspection.

Prepaid Orders

For eligible prepaid orders:

  • The approved refund will be credited to the original payment method.

  • Refunds will generally be initiated within 3–5 business days after the product passes the quality check.

  • The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

Cash on Delivery (COD) Orders

For eligible COD orders:

  • Refund instructions may be sent through WhatsApp, SMS, or email.

  • Customers may be required to provide their bank account details or UPI ID.

  • Please ensure that the details provided are accurate.

  • Once processed, the refund may take additional time to reflect depending on the bank or payment provider.

Security Notice: Banno Rani Sarees will never ask for your UPI PIN, ATM PIN, CVV, password, or banking password to process a refund.

Exchange Policy

An exchange may be offered when:

  • You receive a damaged product.

  • You receive a defective product.

  • You receive an incorrect product.

  • You receive a product different from the one ordered.

Eligible exchange requests must generally be raised within 24–48 hours of delivery.

Exchange is subject to product availability. If the same product is unavailable, Banno Rani Sarees may provide an alternative resolution or eligible refund.

Damaged, Defective or Incorrect Product

If you receive a damaged, defective, or incorrect product:

  • Do not wear, wash, alter, or use the product.

  • Take clear photographs of the product and outer packaging.

  • Record a continuous, unedited unboxing video while opening the package.

  • Contact us within 24–48 hours of delivery.

  • Keep the original packaging, tags, and invoice safely.

Our team will review the information provided and determine the appropriate resolution.

Non-Returnable Products

Returns may not be accepted for:

  • Products that have been worn or used.

  • Products that have been washed or altered.

  • Products damaged due to customer handling.

  • Products without original tags or packaging.

  • Products with stains, perfume, makeup, or other signs of use.

  • Products returned after the applicable return period.

  • Products purchased under promotional offers where No Return / Exchange Only terms are mentioned.

  • Customized or specially made products, where applicable.

Cancellation Policy

Orders may be cancelled only before they are dispatched.

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Once an order has been dispatched, cancellation may no longer be possible.

For eligible prepaid cancellations, the refund will be initiated after cancellation approval. The amount may take 5–7 business days to reflect in the original payment method, depending on the payment provider.

Return Shipping

If a return or exchange is approved because you received a wrong, damaged, or defective product, Banno Rani Sarees will arrange the applicable return process.

For other eligible return reasons, applicable return shipping or handling charges may be deducted from the refund, where applicable.

Colour & Product Variation Disclaimer

We make every effort to display product colours and details as accurately as possible.

However, slight variations may occur due to:

  • Lighting conditions

  • Photography and editing

  • Screen/display settings

  • Fabric texture

  • Printing, embroidery, or manufacturing variations

Minor differences in colour, texture, print, embroidery, measurements, or fabric appearance may not be considered a product defect.

Important Note

Customers are strongly advised to record a continuous and unedited unboxing video from the time the package is opened, especially for damaged, defective, or incorrect product claims.

The unboxing video helps us verify the condition of the product and resolve claims efficiently.

Banno Rani Sarees reserves the right to verify every return, refund, and exchange request before approval.

Contact Us

For return, refund, exchange, or cancellation-related queries, please contact us:

Banno Rani Sarees


Phone / WhatsApp: 7262965555
Customer Care: 7262965555
Address: Bhingar, AhilyaNagar, Maharashtra 414002

We appreciate your trust in Banno Rani Sarees and are committed to providing you with a smooth shopping experience.