Privacy Policy

Last Updated: November 28, 2025

Banno Rani operates this store and website https://www.bannorani.in (the “Services”), including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience. Banno Rani is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services and applicable laws:

  • Contact details: Name, phone number, email address, billing & shipping address

  • Financial information: Credit/debit card numbers, payment details, transaction details

  • Account information: Username, password, preferences, settings

  • Transaction information: Products viewed, cart/wishlist items, purchases, returns, cancellations

  • Communications: Information shared during chats, support inquiries, reviews

  • Device information: Device type, browser, IP address, identifiers

  • Usage information: Interaction data, browsing behavior, timestamps

Personal Information Sources

We may collect personal information from:

  • Directly from you: Account creation, checkout, communication, etc.

  • Automatically: Through cookies, pixels, website usage tracking

  • Service providers: Payment gateways, logistics, customer support tools

  • Third-party partners

How We Use Your Personal Information

Depending on how you use the Services, we may use your personal information for:

1. Provide, Tailor, and Improve Services

Including but not limited to:

  • Processing orders, payments, returns

  • Account setup and management

  • Shipping and logistics coordination

  • Product recommendations and personalization

  • Wishlist/cart reminders

  • Reviews posting and management

2. Marketing and Advertising

We may use personal information to:

  • Send promotional SMS, WhatsApp, postal mail, or email

  • Show relevant online ads based on browsing behavior or purchases

3. Security and Fraud Prevention

To:

  • Authenticate your account

  • Detect, investigate, or prevent fraudulent or illegal activity

  • Secure payment and checkout processes

4. Communication

To:

  • Provide customer support

  • Send service-related messages

  • Maintain business relationships

5. Legal Compliance

To:

  • Comply with legal requests

  • Support investigations, litigation, or enforcement actions

How We Disclose Personal Information

We may disclose information to:

  • Shopify (hosting & operational backend)

  • Vendors & service providers (payment processing, shipping, IT tools, analytics)

  • Business & marketing partners

  • Affiliates or corporate group entities

  • Third parties when you consent (e.g., social logins)

  • Authorities for legal requests or safety purposes

  • During business transfers, mergers, or restructuring

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services.

Shopify may:

  • Share data across merchants for fraud detection & platform improvement

  • Collect data from browsing and purchase behavior across stores

To learn more about Shopify privacy practices, visit:
➡ https://www.shopify.com/legal/privacy

To submit rights requests to Shopify, visit:
➡ https://privacy.shopify.com/en

Third Party Websites and Links

Our Services may contain links to external websites. We are not responsible for the privacy or security practices of third-party platforms. You should review their privacy policies before sharing personal data.

Children’s Data

The Services are not intended for children, and we do not knowingly collect data from anyone under the age of majority. Parents may request deletion if data has been collected in error.

Security and Retention

We use reasonable administrative, physical, and technical safeguards, but no method of transmission or storage is 100% secure.

Retention period depends on:

  • Account activity

  • Legal requirements

  • Dispute resolution

  • Compliance obligations

Your Rights and Choices

Depending on your location, you may have rights such as:

  • Right to Access / Know

  • Right to Delete

  • Right to Correct

  • Right to Data Portability

  • Right to Manage Communication Preferences

You may unsubscribe from promotional communications anytime. Non-promotional order-related communications will still be sent.

We reserve the right to verify identity before processing requests.

Complaints

If you have complaints about how we handle your data, you may contact us using the details below. You may also have the right to escalate to local data authorities depending on your jurisdiction.

International Transfers

We may transfer your personal information outside your country. When doing so, Shopify may rely on lawful transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically for operational, legal, or regulatory reasons. Updated versions will reflect a new “Last Updated” date.

Contact Information

For privacy questions, rights requests, or complaints, please contact us:

Website: https://www.bannorani.in
Phone Support: +91 726 296 5555
WhatsApp Support: +91 726 296 5555
Store Address:
Banno Rani, Near Madhav Bagh, Fulari Mala,
Bhingar, Ahilya Nagar,
Maharashtra 414001, India